Terms and Conditions - Birch Sales & Marketing Limited

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Prices:
We charge in £Sterling. Prices shown on this website do not include VAT, VAT is calculated during checkout process. Due to fluctuations in rates and shipping costs we only price goods at the time of receipt by ourselves. Prices are subject to change without notice.

Payment/Order Processing:
We only currently accept payments by PayPal, cheque or by having an account with us. We will not process your order unless you provide valid means of payment. (Cheques will be submitted for payment to your Bank 5 working days before despatch. Unless purchased against an account held with Birch Sales & Marketing Ltd).

Cancelling Your Order:
Customers in the UK: you are able to cancel your order without giving a reason for up to 7 working days after receipt of the goods. We will charge a fee for the return/refusal of non-stock/special orders of 20% of our UK retail price. Any other goods that are returned in these circumstances will attract a £20.00 re-stocking fee irrespective of their value, which will be deducted from the total refund. Please refer to the section 'Returning Goods' below for further details.

Returning Goods:
All goods to be returned must be notified to us within 7 working days of receipt by the customer. Other than faulty goods, any returned items must be in the same condition as received and unused/unopened. Other than faulty or incorrect goods (where we have sent the wrong item not where the customer has ordered the wrong item) the customer will be liable for the return postage and a re-stocking fee of £15.00, irrespective of the value of the goods. We will not be liable for any goods lost in transit. If we are paying for the return postage you must check with us first the method we want you to use. Please Note: We will not pay for excessive/unnecessary postage should you choose to ignore this instruction. The goods must be packed at least as good as we sent them to you. Damage to returned goods as a result of poor/inadequate packing will be reflected in the value of any refund/credit note or replacement model.

Birch Bonus Points:
Birch Bonus Points; is a program run by us to provide you the customer with additional benefits when shopping and ordering online within our website, we have a full FAQ system within our website regarding the Birch Bonus Points program. These points are only accumulated when fully completing orders online though our website and they are not available through any other method of ordering. The Birch Bonus Points are only able to be redeemed through our website and may be used as full or part payment of your order. If your balance of Birch Bonus Points are less than your order total you will have to select another payment method as well as using your current balance. Birch Bonus Points are redeemed from the total cost of your order including taxes and delivery. Birch Bonus Points are only accumulated on the sub total of your order prior to any other discount as well as delivery and taxes. Birch Bonus Points are accumulated on all items that you can order online through our website including specials and discounted items.

Promotional Discounts and Coupons:
Promotional discount codes can be found on numerous websites and print items that we use for advertising and marketing our products. These discount codes are only applicable for ordering on our website and are not available to be used with any other ordering method that we provide. Discounts are deducted from the sub total of your order before delivery, taxes and Birch Points that are used. The amount of discount will be shown on the advert and will also be shown when deducted from your subtotal. Only one discount code is able to be used during any one order. Expiry and usage of the codes will be shown on the advert, if a code submitted online within the ordering process is invalid you will be notified during the ordering process.

Contacting Us:
You can contact us at any time to discuss the status of your order by e-mail, post or telephone/fax, or for those who create an account online, via the facilities available on our website.

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